PASSEDHarris County Commissioners Court · 2026-04-16

The county is renewing its contract with ConvergeOne, Inc. for $1,366,933 to continue operating a cloud-based, non-emergency call center system for Harris County for another year.

What it means for you

Harris County's non-emergency phone contact center will remain operational for residents seeking county services, using ConvergeOne's cloud platform.

Outcome

A motion was made by Commissioner Garcia, seconded by Commissioner Briones, that this item be approved. The motion carried by the following vote: (5-0)

How each member voted

Lina Hidalgo (County Judge): AyeRodney Ellis (Commissioner, Precinct 1): AyeAdrian Garcia (Commissioner, Precinct 2): AyeTom S. Ramsey (Commissioner, Precinct 3): AyeLesley Briones (Commissioner, Precinct 4): Aye

5–0, per the official record.

Contracts & spending — see all →Harris County

Official source

Official meeting record — Harris County Legistar ↗

The record includes an individually-attributed vote for this item, shown above.

Official council district boundaries · City of Houston GIS. Tap a district to see who represents it.

Quick answersfrom the official record

How much?$1,366,933Legistar record ↗

Who benefits?ConvergeOne, Inc.Legistar record ↗

Who decides?Decided by a vote of the Harris County Commissioners Court. Taken up at the April 16, 2026 meeting — Adopted.Legistar record ↗

The official caption doesn't name who pays for it — full details in the official Legistar record ↗

Cite this: https://plaindocket.com/item/real-hc26-2447-184871 — data from official records via PlainDocket.